Effective July 27, 2026
The short version
SoulCall is a place to speak the truth out loud. We collect only what we need to run that: your email to make an account, and the recordings you choose to make. Your recording is never published, curated, or posted anywhere until you give consent — and you can revoke that consent or delete everything at any time. When you delete, it's gone: we hard-purge the audio and the records tied to it. We don't sell your data, we don't run ads, we don't ask for your phone number, and there are no public likes, follows, or comments to chase.
Who we are
SoulCall ("SoulCall," "we," "us") is a voice-first community app for Black audiences. One question drops each week; members answer with their voice; an editorial team curates a few of the most powerful recordings — only with the speaker's consent — into short videos that may be shared on social media. This policy covers the SoulCall mobile app and the website at mysoulcall.com.
What we collect
Information you give us
- Account details — your email address and a display name. That's it to get in the door. We do not collect a phone number, anywhere, ever.
- Your recordings — the audio you record in answer to a weekly question, plus basic details like its length and the week it belongs to.
- Anything you type — for example, a note on your profile or a message you send us for support.
Information created as the app works
- Transcripts and editorial notes — to help our team curate, a recording may be transcribed and reviewed internally. These are staff-only and never shown to other members.
- Basic technical data — standard app and device information needed to keep the app running securely (for example, error logs). We do not use advertising identifiers or third-party tracking.
What we deliberately do not do
- No phone numbers. No precise location. No contacts. No advertising or cross-app tracking.
- No public vanity metrics — there are no likes, follows, comments, or shares in the app. The only public number attached to a featured recording is an aggregate count of how many people listened ("X people sat with this").
How we use what we collect
- To create and secure your account and let you sign in.
- To let you record, save, and play back your own answers.
- With your consent, to curate and — for a small number of featured voices — produce and share videos on social platforms.
- To keep the app safe, fix problems, and respond to you when you contact us.
Consent controls everything
Recording something is not the same as publishing it. No recording is curated, featured, rendered into a video, or posted anywhere unless you have given recording consent. If you revoke consent, your recording is pulled from every editorial queue and nothing is posted from it. If a video was already shared publicly, contact us and we will take it down.
Who can see your recording
- You — always, in your own history.
- Our editorial team — to consider recordings for featuring. Access is limited to staff and protected by row-level security in our database.
- The public — only if your recording is chosen to be featured and you have consented. Other members never see your private recordings, transcripts, scores, or reviews.
Sharing on social media
If your recording is featured and you've consented, we may publish a rendered video to platforms such as Instagram, TikTok, or X. Those platforms have their own privacy practices, which we don't control. Nothing is shared without your consent, and featuring is always optional.
How we store and protect your data
Your account data lives in a managed Postgres database (Supabase); your audio lives in encrypted object storage (Cloudflare R2). Data is encrypted in transit, and access to member data is restricted by row-level security so that members reach only their own data and staff reach only what curation requires. No system is perfectly secure, but we design SoulCall so that the private stays private by default.
Your choices and rights
- Access — you can see your own recordings and profile in the app at any time.
- Revoke consent — withdraw permission to feature or share a recording whenever you want.
- Delete — and gone means gone — you can request deletion of your recordings and account. When you do, we hard-purge the audio and the records tied to it. This is permanent and irreversible by design.
To make any of these requests, use the controls in the app or email us at the address below.
How long we keep things
We keep your account and recordings for as long as your account is active, so you can return to your own history. When you delete a recording or your account, we purge it. We keep only the minimal records we're required to for security or legal reasons, and no longer.
Age
SoulCall is intended for adults 18 and older. It is not directed to children, and we do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we'll remove it.
Changes to this policy
If we change this policy, we'll update the date at the top and, for meaningful changes, let members know in the app. Continuing to use SoulCall after an update means you accept the revised policy.
Contact us
Questions, requests, or takedowns — email privacy@mysoulcall.com. We read every message.